This website, www.flosnaturopathy.au, is owned, operated and controlled by NRMC Pty Ltd as trustee for the Nancy McMaster Family Trust, trading as Flōs Naturopathy (ABN: 85 950 799 715). If you have any questions or need further information, please email hello@flosnaturopathy.au.
This document sets out the Terms and Conditions you need to be aware of when using this website, booking naturopathic consultations, participating in programs, or purchasing any services or content from me. Please take a moment to read it—it’s designed to establish clear expectations so that we both benefit from clarity, transparency, and respectful boundaries in our working relationship.
By visiting this website or using any of the services offered, you confirm that you are over the age of 18 and that you agree to be bound by these Terms and Conditions. If you do not agree, you should not continue to use this website or engage in any of my offerings.
All services, products, and programs offered on this website comply with Australian Consumer Law.
As my practice grows and evolves, I may update these Terms and Conditions from time to time. I encourage you to check back regularly to ensure you’re familiar with the current version.
From time to time, additional or specific terms may be provided to you—for example, in relation to personalised programs or consultations. If any conflict arises between those and the terms listed here, the specific terms will override these Website Terms and Conditions to the extent of the inconsistency.
CONTENT DISCLAIMER
Policy
I share information on this website and via social media channels about nutrition, lifestyle habits, herbal medicine, and a naturopathic approach to women’s health. This content is provided for general informational and educational purposes only. It is designed to help you better understand holistic health practices and support your personal wellbeing journey.
While I make every effort to ensure the information is up to date, relevant, and based on current knowledge, I do not guarantee its accuracy or completeness and disclaim all liability arising from any errors or omissions.
Visitor Responsibilities
The information provided on this website is intended for general educational purposes and is not a substitute for personalised advice from a qualified health professional. You are responsible for how you interpret and apply any information found here, and I encourage you to seek appropriate guidance before making any health or lifestyle changes based on what you read.
By using this site, you agree to do so respectfully and lawfully. You must not misuse this website or any related platforms in a way that causes harm to others or disrupts access for fellow users. This include, but is not limited to, spamming, spreading misinformation, uploading harmful content or malware, attempting to access restricted areas without permission, or using the site to carry out unlawful or unethical activity.
This website and its content are here to inform and support, not to be misused or exploited. I reserve the right to restrict access or refuse services to anyone who breaches these expectations.
Downloads
Any downloadable files, whether freely available or purchased, are provided with care and the intention to be helpful and safe to use. While I take reasonable precautions to ensure these files are free from viruses or malicious software, I cannot guarantee your experience and accept no responsibility for any harm, disruption, or loss that may result from accessing or using them.
It’s your responsibility to ensure you have appropriate security measures in place, such as antivirus protection and regular system updates, to safeguard your devices when accessing content from the internet—including mine.
External Links
Where I reference or link to external websites, resources, or articles, these are provided for your convenience and do not constitute an endorsement. I am not responsible for the content, accuracy, or functionality of any third-party site.
DISCLAIMER FOR SERVICES
You may choose to engage with me in a range of ways, through consultations, programs, or digital content, most of which can be booked or purchased via this website. Unless you are provided with separate, specific terms at the time of purchase, the information in this document applies to all offerings.
My services, including naturopathic appointments, educational programs, and wellness resources, are designed to provide guidance and support based on holistic health principles. They are not a substitute for medical care, nor do they offer diagnosis, treatment, or cures for any medical condition.
As with any health-related journey, your outcomes are influenced by many personal factors, including your current health status, commitment, and individual circumstances. I encourage you to take full ownership of your experience and reach out for personalised support when needed.
INDEMNITY
While I strive to provide accurate, thoughtful, and well-researched information on this website and through my services, I can’t guarantee that everything will be perfect or error-free. Mistakes can happen despite the best of intentions. If you do spot something that appears incorrect, I genuinely welcome your feedback so I can review and improve.
To the extent permitted by law, I am not liable for any loss, damage, or disruption you may experience from relying on the content on this website or from using any of my services or products, unless caused by my clear negligence, intentional misconduct, or a breach of your rights under Australian Consumer Law.
The recommendations and information I provide are intended to support you, not to replace your own judgement or that of a qualified professional. You remain responsible for how you choose to apply any suggestions or resources I provide.
By using this site and my services, you agree to take full responsibility for your actions and to release me from any liability connected to their outcomes. You also agree to indemnify me against any claims or consequences that may arise directly or indirectly as a result of your choices.
If for any reason this indemnity is not enforceable, you agree that my total liability will be limited to the amount you’ve paid for the relevant service or product.
PAYMENT TERMS
All prices are listed in Australian Dollars (AUD) and include GST where applicable. Payment for services, including consultations and programs, must be made in advance unless otherwise agreed in writing.
Payment methods accepted include credit card or other methods as specified during the checkout process. Payment plans (if offered) must be honoured in full and on time. Missed payments may result in suspension of services or program access until payment is brought up to date.
For your security, I do not store or have access to your payment details. All transactions are processed securely through Stripe, in accordance with their security policy.
Payment plans may be available to help you manage your investment over time. By choosing a payment plan, you agree to pay the full amount as agreed, regardless of whether you complete or use the full service, as you have received access to my intellectual property or time investment. It’s your responsibility to ensure that your chosen payment method has sufficient funds and payments are made on schedule.
If a payment is more than 30 days overdue, you may be liable for any reasonable costs I incur in recovering the amount owed, including fees charged by debt collection services or legal representatives, even if legal proceedings are not commenced.
If you are using a payment plan, you are committing to the full program fee as agreed. This applies regardless of how you choose to engage with the content. If your payments fall behind, your access to the program may be paused until your account is brought back into good standing.
REFUND POLICY
All purchases are final. Due to the nature of the services offered (including digital resources, consultations, and programs), refunds are not offered unless required under the Australian Consumer Law.
If you believe a service was not delivered with reasonable care and skill, or did not meet consumer guarantees, please contact me so we can discuss a resolution.
APPOINTMENT POLICIES
Appointments may be cancelled or rescheduled with a minimum of 48 hours’ notice. Late cancellations (less than 48 hours) may incur a 50% cancellation fee.
Failure to attend your naturopath consultation without prior notice will result in your booking being forfeited and 100% of the fee being charged.
Appointments can be made through the booking system available on the Website. Please ensure you select the correct service and are able to attend at the scheduled time.
INTELLECTUAL PROPERTY
All content, downloads, program materials, and resources provided via the Website or services are the intellectual property of Flōs Naturopathy unless otherwise stated.
You are granted a non-exclusive, non-transferable licence to use the materials for personal use only. You must not reproduce, copy, share, modify, or commercially exploit any content without prior written consent.
DISPUTE RESOLUTION
If you wish to make a complaint about the services you have received, please contact us regarding our complaint process. We endeavour to practice in a safe, competent and ethical manner, and appreciate any feedback you have for us regarding our services.
If we are unable to resolve a dispute informally, either party may choose to proceed with mediation or arbitration. The Terms and Conditions are governed by the laws of New South Wales, Australia, and you agree to submit to the jurisdiction of its courts.
JURISDICTION & CHOICE OF LAW
These Terms and Conditions are governed by the laws of New South Wales, Australia. By using this website or engaging in any of my services, you agree that any disputes that cannot be resolved through informal or alternative dispute resolution methods will be handled exclusively by the courts located in New South Wales and, where applicable, the Commonwealth of Australia, regardless of your location or place of residence.
MISCELLANEOUS
Email Communication
By using this website or engaging in any services, you agree that we may communicate with you via email for the purposes of delivering services, updates, or important information. While we take care in managing our communications, you acknowledge that email is not always a secure method of transmission.
You release us from any responsibility for issues that may arise after an email is sent, including unauthorised access, delays in delivery, non-delivery, or any damage to your device or data resulting from email transmissions.
Force Majeure
If I am unable to fulfil any part of these Terms and Conditions due to circumstances beyond my reasonable control, including but not limited to illness, natural disasters, government restrictions, technology failure, or internet outages, I will not be held liable for any resulting delays or inability to deliver services.
Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the rest of the Terms will remain in full force and effect as though the unenforceable part had never been included.
Modifications to Terms
These Terms and Conditions may be updated from time to time to reflect changes in offerings, business practices, or legal obligations. The most current version will always be accessible on this website, and by continuing to use the site or my services, you agree to the updated version.
Use of AI Charting Technology
To support clinical accuracy and enhance the quality of care, I use Practice Better’s AI Charting Assistant during consultations. This tool creates draft session notes based on our conversation, which are reviewed and approved by me. It operates passively and does not interact with you directly. Your information is stored securely and managed in line with Health Insurance Portability and Accountability Act (HIPAA) guidelines, ensuring the security and confidentiality of your data. Participation is voluntary, and you may opt out at any time.
